Messages & Appointments
This page helps you better understand messages, follow-up questions, and appointments at the Jobcenter and find the official digital access more quickly and safely.
This page is right for you if:
- you are already in contact with the Jobcenter,
- you want to read or send messages,
- you want to understand, check, or prepare for appointments,
- or you do not want to miss follow-up questions from the Jobcenter.
This page is not the right place if:
- you want to apply for Citizen’s Benefit for the first time,
- you only want to submit a renewal application,
- you only want to report a change,
- or you only want to upload documents.
What this page is about:
Through the official digital services, you can read messages from the Jobcenter, respond to follow-up questions, and keep important notices or appointments in view. Especially when deadlines, appointments, and official messages are involved, it is important to check regularly whether new information is available.
What you should prepare before taking the official step:
- your login details for your user account
- important letters or notices from the Jobcenter
- notes about open questions
- documents related to a message or an appointment
- the date, time, and subject of an appointment, if already known
What is often required from you on the official page:
- signing in to your user account
- checking new messages
- reading notices or follow-up questions
- responding to messages from the Jobcenter
- preparing for an appointment
- if necessary, submitting additional information or documents
Important German terms:
- messages
- appointments
- follow-up questions
- deadline
- notice
- message
- user account
- local Jobcenter
The easiest way to proceed:
1. Open the official link.
2. Sign in with your user account.
3. Check whether there are new messages or notices.
4. Read messages completely and carefully.
5. Pay special attention to deadlines, appointments, and follow-up questions.
6. Prepare for appointments in good time.
7. Respond as completely and as early as possible.
What you should keep in mind for appointments:
- Check the date, time, and place carefully.
- Note which documents you need to bring.
- Try to come to the appointment well prepared.
- If you do not understand something, clarify it in good time beforehand.
Common misunderstandings:
- A message is not always an official notice.
- An appointment is not the same as general information.
- A follow-up question should not be ignored.
- Jobcenter is not the same as the Employment Agency.
Next useful step:
If you are already in contact with the Jobcenter, check your messages and appointments regularly and prepare carefully for important responses.
Official direct link:
To the official Jobcenter.digital page for messages and appointments
Important note:
This page is only for orientation. GETAXS is not a government authority and does not represent any public office. All official applications, decisions, messages, and appointments take place only through the responsible official offices and their original digital services.
This help is free of charge and is only intended to provide better orientation.